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What kind of support do you offer?

We can offer support related to using the platform, invoicing, and guiding you to additional resources and companies. However, we never offer legal advice, classifications, assessments or research. Here are a few examples:

  • Questions related to the platform
  • Questions related to invoicing
  • Guide you to official resources (e.g. Government websites)
  • Recommend service providers and testing companies
Important Information

Disclaimer: This course is provided for general information purposes only. The content includes summaries written by our team members based on publicly available information about product safety, labeling, documentation, testing, supply chain risks, processes, and other product compliance/safety related topics. However, we don’t guarantee that we cover every single relevant regulation/standard/requirement, or that the information is free from errors, or covering every single scenario and exemption. We do make mistakes from time to time. We never provide legal advice of any sort.

Changes/Updates: Product standards and substance restrictions are subject to frequent updates and changes. In addition, new regulations, standards, and/or requirements may also become effective at any time. We don’t update this course whenever new standards/regulations/rules are added or changed. We recommend that you consult a lab testing company or other professional to get the latest information about mandatory standards/regulations in your market, country, or state. Lab testing companies generally stay up to date on new and updated standards and regulations. You must also follow the links under Learn more.

National/State-Level Standards/Regulations: This course doesn’t cover European national and US state standards, regulations, and requirements, or only covers these topics partially. We recommend that you consult a testing company or other professional to confirm all relevant (and current) national/state-level standards and regulations.

Sources: We link to official website sources in the tutorials under Learn more, where you must go to find additional information about each topic.

FAQ

Do you guarantee that all the information in this online course is correct and up to date?

This course is updated on a yearly basis. But, we don’t guarantee that the content in this course is actively kept up to date or accurate. As mentioned, this course serves as an introduction. We provide checklists and additional resources to help you understand and implement the process in practice.

Payment Methods

Can I pay with Visa or MasterCard?

Yes, we offer credit card payments through PayPal or Stripe. Customers based in certain countries may be required to create a PayPal account in order to make a Credit Card transaction. This is free and only takes a moment. You just need to add your email address and agree with the Paypal Terms of Service. With Stripe, you don’t need to create an account.

Can I pay with PayPal?

Yes, you can pay with your balance, bank account or credit card through PayPal.

Do you have a refund policy?

The client has the right to cancel the purchase up to, but no later than, 14 days from the order date. However, this only applies if the client has not yet logged into the platform.

Do you offer a safe payment method?

Yes, all payments are processed by PayPal or Stripe, which uses an SSL certificate to encrypt your data.

Will I receive an invoice for my company?

Yes, it’s delivered together with the payment confirmation email.

Terms of Service and Privacy Policy

Where can I find your Terms of Service?

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Where can I find your Privacy Policy?

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