Learn US, EU & UK Product Compliance in Hours. Not Weeks.

Course FAQ

General

Do you use AI/LLMs when creating the course materials?

No, we do not use any AI/LLM tool when writing tutorials. The course materials are based on legislation and practical compliance management experience.

Who created this course?

This course was created by Fredrik Gronkvist, Ivan Malloci, and John Vinod Khiatani. You can learn more about our team here.

Why should I buy this course instead of finding information online?

Regulatory texts, which this course is largely based on, are publicly available information. However, trying to make sense of legislation and putting that into practice can be extremely difficult.

The entire purpose of our courses is to learn how product compliance can work in practice – not to merely repeat regulatory requirements that you can find for free online.

For the majority of learners, understanding product compliance is likely significantly easier and faster through our courses compared to reading regulatory texts.

That being said, it is ultimately up to you to decide if you deem the price worth the time and effort saved.

Is this course always kept up to date?

This course is based on the sources available at the time of writing. Regulations, directives, standards, and other sources are often updated.

While tutorials may be updated from time to time, and new tutorials may be added, we do not claim that the tutorials are updated every time a regulation, directive, guidance page, or other source is amended or updated for other reasons.

Does this course cover all the requirements of the covered regulations?

No, the tutorials contain generalised information and summaries of regulatory requirements. It is not practical to cover every single requirement as that would entail including the covered regulations in their entirety.

The purpose of the course is to help you learn key requirements and how these can be followed in practice, not to cover every single piece of information or every possible scenario.

We also provide sources where you can find the regulatory requirements in their entirety.

Do you guarantee that my product will become compliant if I follow the steps in this course?

No, we cannot offer any such guarantee. Each product and scenario is different, and it is not possible for us to cover every single possible compliance requirement, procedure, risk, or pitfall in a single course.

Do you guarantee that the information in this course is accurate, complete, and free of error?

No, we do not guarantee that the information in the courses is accurate, complete, and free of error.

1. The course material contains information based on the source version available at the time of publication. Hence, a more recent source version may be available.

2. The course material is based on information we deem to be of particular relevance to manufacturers and importers. However, the course material does include the entire set of regulation texts that it is based on. Ultimately, the only complete sources are the regulatory texts.

4. There is also a risk of human error when we write tutorials, create samples, case studies, or other course material.

5. Sources can contain outdated or even incorrect information.

Course Access

For how long will I have access to this course?

Once you purchase this course, you will get lifetime access.

Do we get access to future updates?

Yes, you will get access to all future updates of this course without any additional cost.

Will you inform us of future updates?

Yes, you can find a list of updates in the course update log. We may also inform you via email.

What will happen if you decide to remove this course?

You will be notified and given the opportunity to download the course materials in that case.

Support Tickets

What is a support ticket?

Support tickets allow you to ask questions about the course materials or related topics. You can ask up to 5 questions per support ticket.

How long are the support tickets valid?

The support tickets are valid for 1 year from your order date.

Where can I learn more about support tickets?

You can learn more about support tickets here.

Payments

Which payment gateways do you offer?

You can pay through PayPal or Stripe.

Can I pay with my credit card?

Yes, you can use Visa, Mastercard, or American Express to pay through PayPal or Stripe.

Do you offer a safe payment method?

Yes, all payments on this website are processed by PayPal or Stripe, which use an SSL certificate to encrypt your data.

Do you have a refund policy?

The subscriber has the right to cancel the purchase up to, but no later than, 14 days from the order date. However, this only applies if the subscriber has not yet logged into the platform and/or accessed the course.

Will I receive an invoice for my company?

Yes, it’s delivered together with the payment confirmation email.

Can I pay via bank transfer?

Yes, you can contact us to request an invoice if you prefer to pay via bank transfer. In this case, we will only activate the account once we have received the payment.

Terms of Service and Privacy Policy

Where can I find your Terms of Service?

Follow this link to read our Terms of Service.

Where can I find your Privacy Policy?

Follow this link to read our Privacy Policy.