Support

Support tickets allow you to ask general questions and request that we help you review or create documents and label files using the templates. You can also request lab test booking support.

Support Ticket Sample
Ticket Sample

Support Examples

Report

Ask questions related to a single compliance requirements list = 1 ticket

Create a Product Compliance Requirements list (Link) using the platform

Document

Request help to create/review a product certificate = 1 ticket

We use the Product Certificate Templates (Link) to create certificates/compliance documents

Label

Request help to create/review a label file = 1 ticket

Use the Label Templates (Link) to create label files

Lab

Request lab test booking assistance = 1 ticket

We help you request a quote and coordinate sample submission

Lab

Review supplier test reports and other compliance documents = 1 ticket

We can review and verify documents with the issuing entity

Clothing & textiles

Send a list of questions = 1 ticket

General guidance only. We do not offer standards assessments or legal advice

What kind of support do you offer?

You can ask general questions about the compliance process. We can also recommend service providers in our network. This includes testing companies and consultants.

  • Ask questions about information in generated compliance requirements lists
  • Ask questions about the general compliance process (e.g. lab testing and labeling)
  • Receive guidance to other official resources (e.g. government websites)
  • Request recommendations concerning testing companies, and other service providers

However, we do not offer legal advice, engineering/technical advice or confirm applicable regulations or standards for specific products.

Do you approve or verify documents and label files?

We do not ‘approve’ or ‘confirm’ labels, documents, certificates, or other files – including those generated using the templates. We cannot know that the information entered is accurate and correct.

However, we can review certificates and label files created using the Compliance Gate Platform templates. this means that we compare it to the template fields. We do not and cannot “confirm” or “verify” if the information in the file (e.g. company name or SKU) is correct in itself or generally compliant.