Support tickets allow you to ask general questions or request that we review documents and label files created using the platform. We normally respond in 1 – 2 days.
Support Ticket Sample
Ask questions related to a single compliance requirements list = 1 ticket
Create a product and generate a compliance requirements list (Link) from the product dashboard
Ask questions related to a single document file = 1 ticket
Use the Document Templates (Link) to create certificates/compliance documents
Ask questions related to a single label file = 1 ticket
Use the Label Templates (Link) to create product and packaging label files
Send a list of questions = 1 ticket
General guidance only. We do not offer standards assessments or legal advice
Request recommendations (e.g. testing companies) = 1 ticket
We can introduce you to our network of testing companies and consultants
What kind of support do you offer?
You can ask general questions about the compliance process. We can also recommend service providers in our network. This includes testing companies and consultants.
- Ask questions about information in generated compliance requirements lists
- Ask questions about the general compliance process (e.g. lab testing and labeling)
- Receive guidance to other official resources (e.g. government websites)
- Request recommendations concerning testing companies, and other service providers
However, we do not offer legal advice, engineering/technical advice or confirm applicable regulations or standards for specific products. Further, we do not ‘approve’ or ‘confirm’ labels, documents, certificates, or other files – including those generated using the templates.*
*We can review documents and label files issued in the Compliance Gate Platform. However, this means that we compare it to the template fields. We do not and cannot “confirm” or “verify” if the information in the file (e.g. company name or SKU) is correct in itself or generally compliant.