Coronavirus (COVID-19) Info: We are operating as normal and are not facing disruption due to the ongoing COVID-19 outbreak. You can use the services on this website as usual.

About Us

Fredrik Gronkvist (Product), has been based in China since 2010. He has helped hundreds of ecommerce companies in the US, EU and Asia to launch ODM and OEM products.

Ivan Malloci (Technology), holds a Ph.D. degree, and was a researcher at Zhejiang University before joining Asiaimportal (HK) Limited. He runs the platform, together with our web developers.

Vincent Cheng (Inbound Marketing), returned to Hong Kong after studying at Purdue University in the U.S. He is working both on operations and marketing for Asiaimportal (HK) Limited.

Chuiyan Mo (Content Marketing) has worked in marketing for an e-commerce company, and as a merchandiser in the garment industry. She now works as a content editor.

Frequently Asked Questions
Free Compliance Consulting Quote
What kind of solutions do you partners offer?

Here are a few examples:

  • Assess applicable product safety standards
  • Create compliance documentation
  • Create label files
  • Product lab testing
Which product categories do you cover?

Our partner network currently covers the following product categories:

  • Apparel and textiles
  • Toys and children’s products
  • Electronics and machinery
  • Food contact materials

However, our partner network doesn’t cover the following categories:

  • Cosmetics
  • Pharmaceuticals
  • Food and beverage
Which countries/regions do you cover?

Our primary focus is on helping companies selling online in or to the following countries/regions:

  • United States
  • European Union
  • Australia and New Zealand

That said, we service companies worldwide, including those based in Asia, but selling to any of the countries listed above.

Do you cover compliance services for the Chinese market?

We currently don’t cover compliance services for the Mainland China market but intend to expand our network to offer such services in 2020.

What types of businesses can use this service?

This service is available for any company selling directly or indirectly (e.g. via a retailer or importer) to the countries listed above. Here are a few examples of companies that can use this service:

  • Importers based in the US, EU, and Australia
  • Chinese manufacturers
  • Cross-border E-Commerce companies
  • Amazon sellers

Note that these are only a few examples. Any company that needs assistance with the entire or part of the compliance process can use this free service.

Who delivers the service?

We either refer you to a third-party service provider or provide a quotation for services we offer in-house (provided by Asiaimportal (HK) Limited).

Do you charge for this service?

Third-party service providers: We receive commissions from the consultants, in case you decide to purchase their services. As such, you don’t pay us directly for using this service.

Our services: We charge a fixed price for our consulting and research services. The service is limited to the scope presented in the quotation file.

Do you guarantee that our products will be compliant if I use your service or one of your third parties?

It’s important to note that we don’t offer any form of warranty, guarantee or insurance. We provide consulting and research service helping our customers ensure compliance with product standards, labeling, and documentation/certification requirements.

However, we cannot guarantee that our assessment is correct, or that Amazon, government agencies or other parties will agree with our assessment.

This also applies to services provided by third parties, as we cannot guarantee that their assessment is correct either.

When possible, we provide sources and also require our customers to get a second opinion from their local authorities.

Please read our Terms of Service for more information.

What could go wrong?

Here are a few examples:

1. We could misinterpret product compliance requirements or miss important information.

2. Lab testing companies assess applicable product regulations and standards, but they don’t guarantee that this assessment is correct.

3. Our sources (e.g. government websites or testing companies) could be outdated or even incorrect.

4. Product standards, labeling requirements, and documentation/certification requirements may change.

5. Product standards, labeling requirements and documentation/certification requirements are subject to interpretation from marketplaces (e.g Amazon), government agencies (e.g. border and customs authorities) and other parties such as consumers and retailers.

We do not cover losses and do not act an insurance company If any of the situations, or other scenarios, occur. You must obtain proper business insurance from a third party insurance company.

Do you offer a money back guarantee or refund?

No, we do not offer any refund guarantee or money back guarantee unless it can be demonstrated that we have been negligent. If that is the case, we will refund the [to Asiaimportal (HK) Limited] paid service (based on invoice value), but we do not cover losses or costs for services provided by other parties.

How do I pay for the ordered service?

Third-party service providers: The service payment is invoiced by the service provider (i.e., agency or consultant). Hence, payment methods may vary. Most companies enable payment by credit card or bank transfer.

Our services: We will send a PayPal invoice that can either be paid via Paypal, credit card or wire transfer to our bank account in Hong Kong.

Compliance Partners
What kind of partners are you looking for?

We are currently looking for partners in the compliance industry. This includes, but is not limited to, the following categories:

  • Individual compliance consultants
  • Compliance service providers
  • Product testing companies
  • Compliance SaaS providers
Do you accept partners worldwide?

We are willing to work with partners located in any country, as long as you provide compliance services in at least one of the following countries/regions:

  • United States
  • European Union
  • Australia and New Zealand
How can I start working with you?

Please use the contact form on this page to contact us. We normally respond within 24 hours.

Who operates

This website is owned and operated by Asiaimportal (HK) Limited in Hong Kong S.A.R.

Can I visit your office?

Our office is located at Suite 2401-02, 24/F Bonham Strand Trade Centre, 135 Bonham Strand East, Sheung Wan, Hong Kong. Please contact us in advance to book an appointment.

How can I get in touch with you?

Please use the contact form on this page to contact us. We normally respond within 24 hours.

Terms of Service and Privacy Policy
Where can I find your Terms of Service?

Follow this link to read our Terms of Service.

Where can I find your Privacy Policy?

Follow this link to read our Privacy Policy.

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