Product Compliance Tool

Compliance Gate Platform

An all-in-one compliance solution helping you research relevant product safety requirements in the USA and EU. You can also access a library of product certificate and label templates, book lab testing, and ask questions.

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Understanding the requirements takes time and expertise. This tool saves you hours of research & analysis.

Renaud Anjoran, Sofeast

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It makes a sometimes complex process much easier when you have guidance on where to start.

Anssi Tynjälä, Innovapro

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We import many different products. Using a tool that allows us to check regulations is really useful.

Filippo Orlandini, Imdico

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Compliance is complex to navigate for sellers looking to sell internationally. This tool is a great place to start.

Edward Li, Starlity

Create Compliance Report

Step 1: Create Compliance Requirements List

Select product type, market (EU or US) and specifications (e.g. age group and material) to generate a list of requirements

Create Product Certificates

Step 2: Create Product Certificates

Create product certificates and declarations required when selling products in the USA and EU

Create Product Labels

Step 3: Create Product Labels

Create product and packaging label files required when selling products in the USA and EU

Other Features

Book & Compare Lab Testing Quotes

You can book lab testing and compare prices from network lab partners

Ask Questions

Ask questions and request document & label reviews

Monthly Compliance Update

Keep track of new and updated requirements in the USA and EU

Task Lists

Learn the basics of CPSIA, CE marking, textiles compliance & more

Product Categories
Electronics
Electronics

Children’s Products
Toys

Food Contact Products
FCM

Fitness Products
Fitness

Pet Products
Pet Products

Watches
Watches

Packaging
Packaging

Clothing
Clothing

Sporstwear
Sportswear

Caps
Caps & Hats

Children's Clothing
Children’s Clothing

Accessories
Accessories

Bags
Bags

Jewelry
Jewelry

Eyewear
Eyewear

Furniture
Furniture

Home Textiles
Home Textiles

Kitchen Products
Kitchen Products

How it works
Step 1: Create Compliance Requirements List
Step 1: Create Compliance Requirements List

Start by creating a compliance requirements list to learn about the requirements for your product:

  • Product regulations
  • Labeling requirements
  • Documentation/Certification requirements
  • Lab testing requirements

Learn More

Step 2: Create Product Certificates
Step 3: Create Product Label Files
Step 4: Book Lab Testing
Result

1

Create Requirements List

2

Create Product Certificates

3

Create Product Labels

4

Book Lab Testing

5

Result

Got questions
Got questions? Book a demo with Ivan.

During this demo call, we will show you how you can use the Compliance Gate Platform. You can also ask questions during the call.

  • Overview

  • Subscription

  • Support (PDF)

  • Main Features

  • Compliance Requirements List (PDF)

    + European Union & United States

    + Covers 22 product categories

  • Create Product Certificates (PDF)

    ?

    + European Union & United States

  • Create Product Labels (PDF)

    ?

    + European Union & United States

  • Book Lab Testing (PDF)

  • Other Features

  • Task Lists (PDF)

  • Monthly Compliance Updates (PDF)

  • Users

  • Self-Managed

    All platform features, but no
    support included

  • $179

  • Subscription

    12 Months

  • Support (PDF)

  • Compliance Requirements Lists (PDF)

  • Create Product Certificates (PDF)

  • Create Product Labels (PDF)

  • Book Lab Testing (PDF)

  • Task Lists (PDF)

  • Monthly Compliance Updates (PDF)

  • 1 User

  • Business

    Get access for 3 years at a

    reduced annual rate

  • $499

  • Subscription

    36 Months

  • Support (PDF)

    15 x Tickets

    See details (PDF)

  • Compliance Requirements Lists (PDF)

  • Create Product Certificates (PDF)

  • Create Product Labels (PDF)

  • Book Lab Testing (PDF)

  • Task Lists (PDF)

  • Monthly Compliance Updates (PDF)

  • 3 Users

Secure Payment Methods

Compliance Requirements List Information

Disclaimer: The content in the compliance requirements lists is provided for general information purposes only. The content includes summaries written by our team members based on publicly available information about product safety standards, labeling, documentation, testing, processes, and other product compliance-related topics. However, we don’t guarantee that we cover every single relevant regulation/standard/requirement for a certain product (We only cover the regulations/directives/rules listed in this document), or that the information is free from errors, or covering every single option, scenario, or exemption. We do make mistakes from time to time. We never provide legal advice of any sort.

Changes/Updates: Product standards and substance restrictions are subject to frequent updates and changes. In addition, new regulations, standards, and/or requirements may also become effective at any time. We review a predetermined list of official EU and US sources to stay up to date with updated product certification, labeling, testing, and other compliance requirements. We send the reports monthly to our customers by email – and clarify which (if any) of the updates requires an update to the compliance requirements list databank.

1. We do not guarantee that all updates are made in real-time. There can be a delay from the implementation of new requirements until we have updated the databank.

2. We do not guarantee that we ‘catch’ every single new or updated compliance requirement.

3. We recommend that you consult a lab testing company to get the latest information about mandatory standards/regulations in your market, country, or state. Lab testing companies generally stay up to date on new and updated standards and regulations.

Learn more:

National/State-Level Standards/Regulations: The compliance requirements list databank doesn’t cover all European national and US state standards, regulations, and requirements. We recommend that you consult a testing company or other professional to confirm all relevant (and current) national/state-level standards and regulations.

Sources: We link to official website sources in the compliance requirements lists under Learn more, where you must go to find additional information about each topic.

Technical problems: The Compliance Gate Platform could malfunction as a result of programming bugs, hacking or other software interfering with the compliance requirements lists. This can in turn result in lists lacking information or containing incorrect information. We test the platform* on a monthly basis, but cannot guarantee that this will never happen.
*Testing on Chrome browser on desktop (Macbook Air M1 Chip 2020) only. We do not test on other website browsers or mobile devices.

Templates and Tutorials Information

Templates: We create the certificate and label file templates based on official sources, which we also link to. However, we do not guarantee that the templates are correct and relevant for every possible product or scenario.

1. The standard fields may not be sufficient in some cases. Hence, you may need to add additional fields to the template.

2. Additional requirements may have been added which renders our template outdated.

3. Always compare the template to the provided source link before you download.

4. Do not assume that the templates cover all documents/certificates and labels that may be required for a certain product.

5. Technical problems can occur when saving or downloading files created using the templates (e.g. missing fields or incorrect information) due to software bugs or connection issues. We test* all forms on a monthly basis to ensure that the field data is included in the downloaded file. But, we cannot guarantee that technical problems will never occur. It’s therefore important that you carefully review the download files and confirm that all the information is correct.
*Testing on Chrome browser on desktop (Macbook Air M1 Chip 2020) only. We do not test on other website browsers or mobile devices.

6. Notice that we do send our templates for review to a qualified legal professional, who compares the template and the official source material, for publication. However, even this does not guarantee that it’s free from mistakes, always up to date, or that it’s relevant to your specific product or scenario.

Tutorials: The Compliance Gate Platform includes tutorials that serve as general guides for when certain steps are taking, such as the creation of label files or booking lab testing. However, the exact nature of each step and their order can differ on a case-by-case basis.

How is the information gathered?

Compliance Requirements List: We use official sources to gather the information provided in the list, such as ec.europa.eu. The list also includes links to all sources. We only cover the regulations/directives/rules listed in this document.

Templates: We use official sources to create the label and certificate templates, such as ec.europa.eu. Each template is then submitted to a legal professional for review and a second opinion before publication.

Is the information updated?

We review official sources on a monthly basis, to help us determine if we need to update the compliance requirements lists or the templates. We send a newsletter after each monthly review to all active subscribers. Learn more in the Monthly Review Methodology document.

What can we expect from the support?

We can answer general questions about the information in the compliance requirements lists, templates, and the practical aspects of the process. We can also recommend testing companies, consultants, and other resources. However, we cannot make our own interpretations or assess if a certain product meets the relevant compliance requirements.

What qualifications do you have?

Our background is primarily in product development and manufacturing in Asia. You can learn more about the team members on the About us page.

Alternative Options
Problem Option A: Self-Managed Option B: Consultants Option C: Compliance Gate Platform

Step 1: Identify product compliance requirements

  1. Regulations
  2. Labelling
  3. Certification
  4. Testing
  1. It can easily take 5+ hours to research requirements – for each product

    a. Hard to find information and navigate government websites

    b. Information is scattered over several different government websites (not a single source)

    c. Often hard to make sense of the information you find and understand how to apply it in practice

  2. You need to create label files & certificates using Photoshop or Illustrator

It can cost anything from 300 to 2000 USD to hire a consultant to do the research for you.

  • Research relevant compliance requirements in just a few minutes,
  • The compliance requirements list includes summaries that makes it easier to understand the requirements

Step 2: Create Label Files

Labels are mandatory for most products in the EU and US.

It can cost USD 50 – 200 per label they create for you.

  • Create as many labels as you want – in just a few minutes.
  • It only takes a few minutes to fill out the template. The file can be downloaded right away.
  • Our templates are reviewed by legal advisors.

Step 3: Create Product Certificates

Product certificates are mandatory for certain products in the EU and US.

It can cost USD 100 to 500 per certificate/document they create for you.

  • Create as many certificates as you want.
  • It only takes a few minutes to fill out the template. The file can be downloaded right away.
  • Our templates are reviewed by legal advisors.

Step 4: Lab testing

Third-party lab testing is mandatory for many products

  1. There are many labs in the market and you don’t know for sure that they are legit
  2. Some labs are not “approved” in the EU and US.
  3. How do you know that you are paying a competitive price?

No disadvantage. Most consultants can provide several lab testing alternatives.

  • Book lab testing through our vetted network of testing companies
  • You get to compare pricing from several labs

Monthly Updates

Third-party lab testing is mandatory for many products

  1. It takes hours to read through news updates each month
  2. How do you know which ones to keep track of?

Generally not provided as a service by consultants.

Receive a news report each month

Frequently Asked Questions
Compliance Gate Platform
How can I use the Compliance Gate Platform?

The Compliance Gate Platform includes the following features:

  • Create compliance requirements lists
  • Create product certificates/declarations
  • Create label files
  • Read tutorials
  • Book lab testing
  • Upload lab test reports
  • Request online support
Compliance Requirements List
What is the purpose of a compliance requirements list?

The purpose of a compliance requirements list is to better help you find information about compliance requirements. The list is generated based on the following parameters:

  • Country/market
  • Product category
  • Product parameters (e.g. materials)

A compliance requirements list includes brief summaries about various compliance requirements (e.g. certification and labeling requirements) and links to sources for further reading. It also gathers information from many different sources that are otherwise time-consuming to find.

It serves as a first step towards navigating compliance requirements for a certain product – but this does not mean that a compliance requirements list will “certify” or “make” your product compliant. This is further explained in this FAQ.

Which regulations/directives/rules are covered by the compliance requirements lists?

The compliance requirements lists databank is limited to the following:

USA

  • Guides for Select Leather and Imitation Leather Products (16 CFR Part 24)
  • Food and Drugs (21 CFR) – Food Contact Materials / Sunglasses
  • California Proposition 65
  • Care Labeling of Textile Wearing Apparel & Certain Piece Goods (16 CFR Part 423)
  • Country of Origin Marking (19 CFR Part 134)
  • Consumer Product Safety Improvement Act (CPSIA)
  • Substantial Product Hazard List (16 CFR Part 1120) – Drawstrings in Children’s Upper Outerwear
  • Energy Conservation Program for Consumer Products (10 CFR Part 430)
  • Certification, Compliance and Enforcement for Consumer Products and Commercial and Industrial equipment (10 CFR Part 429)
  • Energy Labeling Rule (16 CFR Part 305)
  • FCC (47 CFR Part 15) – Radio Frequency Devices
  • Flammable Fabrics Act*
  • Formaldehyde Standards for Composite Wood Products (40 CFR Part 770)
  • Hazardous Material Regulations (49 CFR Part 171-185)
  • Made in USA Labeling Rule (16 CFR Part 323)
  • Model Toxics in Packaging Legislation
  • Textile, Wool and Fur Acts and Rules (16 CFR Part 300, Part 301, Part 303)
  • Uniform Packaging and Labeling Regulation (UPLR)
  • US Law Label**
  • Wood Packaging Material (General)
  • Wooden Handicrafts (General)

*Covers:

Flammable Fabrics Act – Clothing Textiles and Vinyl Plastic Film
Flammable Fabrics Act – Children’s Sleepwear
Flammable Fabrics Act – Upholstered Furniture
Flammable Fabrics Act – Mattresses, Mattress Pads, or Mattress Sets
Flammable Fabrics Act – Carpets and Rugs

**We only review the California Bureau of Household Goods and Services (BHGS) website news list. We do not monitor Law Label requirements in other US states.

Note: Some additional standards, requirements and regulations are referenced for the sake of providing further guidance – but are not actively monitored or updated.

EU

  • Batteries and Accumulators Directive (2006/66/EC)
  • Regenerated Cellulose Film Directive (2007/42/EC)
  • Ceramics Directive (84/500/EEC)
  • Teats and Soothers Directive (93/11/EEC)
  • Packaging & Packaging Waste Directive (94/62/EC)
  • Ecodesign Directive (2009/125/EC)
  • EMC Directive (2014/30/EU)
  • Energy Labelling Framework Regulation ((EU) 2017/1369)
  • EU Food Contact Materials Framework Regulation ((EC) 1935/2004)
  • Good Manufacturing Practice for FCM Regulation ((EC) No 2023/2006)
  • Textile Labelling and Fibre Composition Regulation ((EU) 1007/2011)
  • Timber Regulation ((EU) No 995/2010)
  • General Product Safety Directive (2001/95/EC)
  • Low Voltage Directive (2014/35/EU)
  • Market Surveillance Regulation ((EU) 2019/1020)
  • Persistent Organic Pollutant Regulation ((EU) 2019/1021)
  • Personal Product Equipment Regulation ((EU) 2016/425)
  • Radio Equipment Directive (2014/53/EU)
  • REACH Regulation ((EC) No 1907/2006)
  • Epoxy Derivatives Restriction Regulation ((EC) 1895/2005)
  • Recycled Plastic FCM Regulation ((EC) No 282/2008)
  • Active and Intelligent Materials Regulation ((EC) No 450/2009)
  • Protective Measures Against Pests of Plants Regulation ((EU) 2016/2031)
  • Use of Bisphenol A in Varnishes and Coatings Regulation ((EU) 2018/213)
  • Plastic Materials Regulation ((EU) 10/2011)
  • FCM from China or Hong Kong Regulation ((EU) No 284/2011)
  • RoHS Directive (2011/65/EU)
  • Single-Use Plastics Directive (2019/904)
  • Toy Safety Directive (2009/48/EC)
  • Waste Framework Directive (2008/98/EC)
  • Waste Electrical and Electronic Equipment Directive (2012/19/EU)

Note: Some additional standards, requirements and regulations are referenced for the sake of providing further guidance – but are not actively monitored or updated.

How should we use a compliance requirements list?

As said, creating a compliance requirements list serves as a first step towards researching compliance requirements for a certain product and its parameters. This is an example of how a process can work:

1. Create a compliance requirements list

2. Send a support ticket in case you have further questions

3. Request a lab test quotation (to confirm specific tests/standards and other requirements not covered by the list)

4. Contact the relevant consumer safety/market surveillance/other authorities to confirm additional requirements (if any)

5. Create certificates and label files

Creating a compliance requirements list for the initial step of the process will likely save you many hours. Still, we strongly emphasize that the list is only a first step and requires that you take further action.

How is a compliance requirements list structured?

A compliance requirements list is generated based on your inputs. This is how the information in the list is structured:

a. Country/Market: Generates compliance requirements that are broadly relevant to products belonging to your selected product category. Note that this is a general summary and there are exceptions.

b. Product Category: Generates compliance requirements that are broadly relevant to products belonging to your selected product category. Note that this is a general summary and there are exceptions.

c. Specifications: Specify materials, age group, and other options that may impact the compliance requirements that are relevant. These input options differ depending on the selected product category. Keep in mind that we never guarantee that we cover every single input option that may be relevant to all products that fall within the scope of each product category.

What should I do once a compliance requirements list is generated?

You need to carefully read the resources provided under Learn more for each topic.

Do you guarantee that my products become compliant and safe if I use a compliance requirements list?

No, a compliance requirements list itself does not make your product become compliant. It serves as a starting point and provides a general direction for further research and action. However, a list doesn’t serve as a “confirmation” of compliance requirements to a specific product or country.

You may still need to take the following steps:

1. Contact the relevant authorities (including national and/or state level authorities) to research if any other product regulations, standards, or requirements are relevant to your product (e.g. not mentioned in the list).

2. Book third-party lab testing

3. Research relevant product standards and ensure that your product designs are compliant

Note: We recommend that you consult a lab testing company to get the latest information about mandatory standards/regulations in your market, country, or state. Lab testing companies generally stay up to date on new and updated standards and regulations.

4. Create label files and documentation

5. Apply for pre-import approvals and/or permits

6. Assess your suppliers’ ability to manufacture compliant products

Do you guarantee that the information in the compliance requirements list databank is accurate and complete?

We don’t guarantee that the information in a compliance requirements list is free of error, accurate, or covers every possible product specification/scenario. Further, we don’t guarantee that a compliance requirements list covers every single standard and regulation that may be relevant to a certain product, in the relevant market, country, or state. We only cover the regulations/directives/rules listed in this document.

1. We could misunderstand certain requirements (e.g. labeling or testing), or fail to add relevant information about certain compliance requirements. We do make mistakes from time to time.

2. We don’t guarantee that we include information on every single product regulation, labeling requirement, documentation requirement, certificates, testing requirement, or process that may be relevant to a certain product.

3. Also, we generally (with some exceptions) don’t cover European national and US state-level product standards and regulations. We recommend that you consult a testing company to confirm all relevant (and current) national/state-level standards and regulations.

A compliance requirements list should only be treated as a general introduction to requirements for a certain product. The benefit is that you’ll save time and know in which direction to go and do further research – but it is not a definitive list that covers every single compliance requirement.

Further, the compliance requirements list databank is currently at a development phase and will be continuously improved throughout 2022 and 2023. We, therefore, recommend that you assume that the lists are incomplete to a certain extent.

How do you gather the information provided in the compliance requirements list databank?

1. We conduct online research, primarily through official government websites. These are also provided as sources and recommended reading in the list.

2. We have years of experience working with various aspects of product compliance. This includes research and practical supply chain management aspects – such as lab testing, labeling, supplier risk assessments, and more. and more.

Do you keep the compliance requirements list databank up to date?

We review a predetermined list of official EU and US sources to stay up to date with updated product certification, labeling, testing, and other compliance requirements. We send a monthly report to our customers by email – and clarify which (if any) of the update requires an update to the compliance requirements list databank.

Further, we also maintain a log of implemented updates, specifying what we have updated and when.

However, we do not guarantee that all updates are made in real-time. As such, there could be a delay from the implementation of new requirements until we have updated the compliance requirements list databank. Also, we do not guarantee that we ‘catch’ every single new or updated compliance requirement in the EU and US.

We recommend that you consult a lab testing company to get the latest information about mandatory standards/regulations in your market, country, or state. Lab testing companies generally stay up to date on new and updated standards and regulations.

You can learn more here:

Does a compliance requirements list help me research relevant standards?

No, the compliance requirements lists do not cover product standards (e.g EN 71 or ASTM). We recommend that you let a third-party testing company assess relevant product standards on a case-to-case basis. Keep in mind that product standards are subject to change, and new may be added. Third-party testing companies generally stay up to date with new and updated standards.

Can we send a compliance requirements list to our customers?

We do allow agencies and other companies (e.g. freight forwarders and sourcing companies) to generate compliance requirements lists for their customers. However, this should only be done with caution.

1. Your customers should not rely on a compliance requirements list alone. Without reading this FAQ and understanding the context they could assume that the list covers all relevant compliance requirements – which is not necessarily the case.

2. Further, we do not accept that companies sell compliance requirements lists generated through the Compliance Gate Platform – or provide them for free to the public.

In short, the Compliance Gate Platform is intended for internal usage – by people who understand what the platform is used for and its limitations.

Can I still access my compliance requirements lists after my subscription expires?

No, you cannot create new compliance requirements lists or access the one that you have already created, once the subscription expires. In order to get access to the lists again, you will need to extend your subscription.

You can still download a copy of the lists that you created, in PDF format. We recommend that you download all your lists, in PDF format, before expiry, in case you decide to not extend your subscription.

Templates
Which templates are included?

Here is an overview of the templates that are currently available:

United States Templates

  • Children’s Product Certificate (CPC)
  • General Certificate of Conformity (GCC)
  • CPSIA Tracking Label
  • Textiles Label
  • Country of Origin Label

European Union Templates

  • General Product Safety Directive (GPSD) Label
  • Textiles Label
  • Low Voltage Directive Label
  • EMC Directive Label
  • Radio Equipment Directive Label
  • RoHS Directive Label
  • Toy Safety Directive Label
  • Personal Protective Equipment Directive Label
  • Low Voltage Directive DoC
  • EMC Directive DoC
  • Radio Equipment Directive DoC
  • RoHS Directive DoC
  • Ecodesign Directive DoC
  • Toy Safety Directive DoC
  • Personal Protective Equipment Directive DoC
What does it mean that the templates are in beta?

We launched the templates as an addition to our former “Compliance Report Tool” (now called compliance requirements list) in September 2021. The risk for technical glitches and bugs at this stage is higher as the templates are still a work in progress. Here are some examples of potential issues:

  • Incorrect certificate and label templates
  • Incorrect information printed/exported to the certificate and label files
  • Glitches resulting in data loss (e.g. template forms, downloaded files, and uploaded files)
Do you guarantee that the certificate or label file templates are correct?

We create the certificate and label file templates based on official sources, which we also link to. However, we do not guarantee that the templates are correct and relevant to every possible product or scenario.

1. The standard fields may not be sufficient in some cases. Hence, you may need to add additional fields to the template.

2. Additional requirements may have been added which renders our template outdated.

3. Always compare the template to the provided source link before you download a file.

4. Do not assume that we provide all the document and label templates required for a certain product.

5. Technical problems can occur when saving or downloading files created using the templates (e.g. missing fields or incorrect information) due to software bugs or connection issues. It’s therefore important that you carefully review the download files and confirm that all the information is correct.

Notice that we do send our templates for review to a qualified legal professional, who compares the template and the official source material, for publication. However, even this does not guarantee that a template is free from mistakes, always up to date, or that it’s relevant to your specific product or scenario.

This is why we always provide sources so that you can compare, and the option to add additional headlines and fields when necessary.

When will it be fully developed?

We expect to launch a more complete version of the templates in Q2 2022.

Can I still access the templates after my subscription expires?

No, you cannot access the templates after the subscription expires. We strongly recommend that you download all files from your account before expiry – In case you don’t intend to renew your subscription, and as a protective measure in case of data loss.

Security and Data Backups
Is our data and files secure?

1. Our website is hosted in the servers of a hosting company that specializes in ‘secure hosting’ and includes measures such as:

  • Security firewall (WAF)
  • Protection from malicious traffic
  • Threat detection & blocking
  • Daily backups

2. Files uploaded (uploads are currently limited to lab test reports), product images, label or document files created using the templates by clients are hosted on an Amazon AWS account protected by two-factor authentication.

3. We use an SSL certificate to protect your data, for instance when you upload files from your browser​​ to our website.

4. We keep the website updated, in order to provide the latest security enhancements and patches. This includes PHP version, CMS version, third-party software used in the website, and more.

However, there is always a risk that a website is hacked or for other reasons (e.g. updates or coding error) experiences data loss. We therefore strongly recommend that you always maintain backups of all files generated by or uploaded to the Compliance Gate Platform. The Compliance Gate Platform should not be relied upon as a file storage system.

Website Backups

Our hosting company takes a daily backup of the website database and files. Each backup is available for 60 days.

We download a backup from the server every week and store it on a cloud server. We store weekly backups for a maximum of 365 days, for redundancy purposes.

Amazon S3 Backups

We download a copy of the files uploaded or created by clients every week and store it on a cloud server. We store this data for a maximum of 30 days.

Online Support
What kind of support is included?

You can ask general questions about the compliance process. We can also recommend service providers in our network. This includes testing companies and consultants.

  • Ask questions about information in generated compliance requirements lists
  • Ask questions about the general compliance process (e.g. lab testing and labeling)
  • Receive guidance to other official resources (e.g. government websites)
  • Request recommendations concerning testing companies, and other service providers

However, we do not offer legal advice, engineering/technical advice, or confirm applicable regulations or standards for specific products. Further, we do not ‘approve’ or ‘confirm’ labels, documents, certificates, or other files – including those generated using the templates.*

*We can review documents and label files issued in the Compliance Gate Platform. However, this means that we compare it to the template fields. We do not and cannot “confirm” or “verify” if the information in the file (e.g. company name or SKU) is correct in itself or generally compliant.

Support ticket examples

1. Ask questions related to a single compliance requirements list = 1 ticket

2. Ask questions related to a single document file = 1 ticket

3. Ask questions related to a single label file = 1 ticket

4. Send a list of questions = 1 ticket

5. Request recommendations concerning testing companies or service providers = 1 ticket

How many tickets do you include?
  • Self-Managed: None
  • Startup: 5 Tickets
  • Business: 15 Tickets
How do you define one support ticket?

1 Ticket = One or more questions related to one topic/product/file.

Can we buy additional support tickets?

Yes, you can buy additional support tickets.

  • 5 x support tickets: USD 250
  • 10 x support tickets: USD 400
Payments & Subscription
Do I keep my account when the subscription expires?

Your account will be deleted 3 years after your subscription expires, in case you do not renew.

Can I pay with my Visa or MasterCard?

Yes, we offer credit card payments through PayPal or Stripe. Customers based in certain countries may be required to create a PayPal account in order to make a Credit Card transaction. This is free and only takes a moment. You just need to add your email address and agree with the Paypal Terms of Service. With Stripe, you don’t need to create an account.

Can I pay with PayPal?

Yes, you can pay with your balance, bank account, or credit card through PayPal.

Do you offer a safe payment method?

Yes, all payments are processed by PayPal or Stripe, which use an SSL certificate to encrypt your data.

Will my subscription get automatically renewed?

Yes, your subscription will be automatically renewed on the date of expiry. You can deactivate automatic renewal from your account.

1. Go to dashboard.compliancegate.com/account/subscriptions and login

2. Click on View

3. Switch off Auto renew

Do you have a refund policy?

The client has the right to cancel the purchase up to, but no later than, 14 days from the order date. However, this only applies if the client has not yet logged into the platform and/or used the platform to create compliance requirements lists or templates.

Can I get a partial refund if I cancel my subscription before the expiration date?

No, we don’t offer partial refunds.

Will I receive an invoice for my company?

Yes, it’s delivered together with the payment confirmation email.

Terms of Service and Privacy Policy
Where can I find your Terms of Service?

Follow this link to read our Terms of Service.

Where can I find your Privacy Policy?

Follow this link to read our Privacy Policy.

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