Find US and EU Compliance Requirements for Your Products

Frequently Asked Questions

Compliance Gate Platform

How can I use the Compliance Gate Platform?

The Compliance Gate Platform includes the following features:

• Create compliance requirements lists
• Create product certificates/declarations
• Create label files
• Read tutorials
• Book lab testing
• Upload lab test reports
• Request online support

Product Database

• Self-managed: 50
• Startup: 200
• Business: 500
• Enterprise: 2000

Usage rights

• Self-managed: Your organisation
• Startup: Your organisation
• Business: Your organisation
• Enterprise: Your organisation / Third parties (Info)

Compliance Requirements List

What is the purpose of a compliance requirements list?

The purpose of a compliance requirements list is to better help you find information about compliance requirements. The list is generated based on the following parameters:

• Country/market
• Product category
• Product parameters (e.g. materials)

A compliance requirements list includes brief summaries about various compliance requirements (e.g. certification and labeling requirements) and links to sources for further reading. It also gathers information from many different sources that are otherwise time-consuming to find.

It serves as a first step towards navigating compliance requirements for a certain product – but this does not mean that a compliance requirements list will “certify” or “make” your product compliant. This is further explained in this FAQ.

Do the summaries include all relevant information about the regulation?

We do not claim to include every single aspect, rule or scenario that may be covered by the regulation as a whole. The purpose of the summaries are to convey a general sense of the broader requirements. That being said, creating a requirements list is only the first step to understanding applicable compliance requirements for a certain product.

Which regulations/directives/rules are covered by the compliance requirements lists?

You can find a list in this document.

Do you cover all regulations and other compliance requirements for the listed product categories?

We do not claim to provide complete coverage of every single relevant regulation, standard, and requirement that may apply to a certain product or scenario. We only cover the regulations in this document.

What are some examples regulations/directives/rules not covered?

We don’t cover any regulation/directive/rule related to the following products:

• Cosmetics
• Medical devices*
• Supplements
• Drugs
• Food and beverage
• Chemicals**
• Construction materials/products
• Machinery
• Vehicles

*Exception: Sunglasses (USA)

**The platform only covers REACH and other substance regulations applicable to finished products.

The list above is non-exhaustive and only meant to provide examples of products not covered by the Compliance Gate Platform.

Do you provide sources?

1. We provide source links under Learn more for each entry. We also provide links inside information boxes.

2. We select sources based on perceived relevancy. We usually link to official government web pages relevant to the entry.

Removed pages

Web pages can sometimes be removed, in which case the source link under Learn more is broken.

Redirected pages

Web pages can sometimes be redirected, in which case the source link under Learn more is functional, but redirects to another URL. In some cases, the content is still the same or similar. However, in some cases, the URL is redirected to a page that is not relevant to the entry.

Source link monitoring

1. All source links that can be found inside compliance requirements list entries and templates are listed in a spreadsheet.

2. A copy of the spreadsheet is uploaded on a separate mirror website.

3. The links are scanned by a plugin titled “Broken Link Checker”. This plugin provides a list of:

• 404: Broken URLs (page removed)
• 301/302: Redirected URLs

4. We take the following action in case any of the above is detected:

• 404: We replace the source link
• 301/302: We assess if the new page is relevant*

*If yes, then we update to the current (redirected) source link. If not, then we replace the source link.

5. There are some scenarios in which a missing, incorrect, or irrelevant source link could be present in the compliance requirements list entries or templates:

• Plugin fails to detect 404/301/302
• Content changed on page (but no 404/301/302)

There is also a risk of human error, resulting in missing, incorrect, or irrelevant source links not being replaced.

How should we use a compliance requirements list?

Creating a compliance requirements list serves as a first step towards researching compliance requirements for a certain product and its parameters. This is an example of how a process can work:

1. Create a compliance requirements list

2. Carefully read the resources provided under Learn more for each topic

3. Send a support ticket in case you have further questions

4. Request a lab test quotation (to confirm specific tests/standards and other requirements not covered by the list)

5. Contact the relevant consumer safety/market surveillance/other authorities to confirm additional requirements (if any)

6. Create certificates and label files

Creating a compliance requirements list for the initial step of the process will likely save you many hours. Still, we strongly emphasize that the list is only a first step and requires that you take further action.

How is a compliance requirements list structured?

A compliance requirements list is generated based on your inputs. This is how the information in the list is structured:

a. Country/Market: Generates compliance requirements that are broadly relevant to products belonging to your selected product category. Note that this is a general summary and there are exceptions.

b. Module/Product: Generates compliance requirements that are broadly relevant to modules/products belonging to your selected product category. Note that this is a general summary and there are exceptions.

c. Specifications: Specify materials, age group, and other options that may impact the compliance requirements that are relevant. These input options differ depending on the selected product category. Keep in mind that we never guarantee that we cover every single input option that may be relevant to all products that fall within the scope of each product category.

Do you guarantee that my products become compliant and safe if I use a compliance requirements list?

No, a compliance requirements list itself does not make your product become compliant. It serves as a starting point and provides a general direction for further research and action. However, a list doesn’t serve as a “confirmation” of compliance requirements to a specific product or country.

You may still need to take the following steps:

1. Contact the relevant authorities (including national and/or state level authorities) to research if any other product regulations, standards, or requirements are relevant to your product (e.g. not mentioned in the list).

2. Book third-party lab testing

3. Research relevant product standards and ensure that your product designs are compliant

4. Create label files and documentation

5. Apply for pre-import approvals and/or permits

6. Assess your suppliers’ ability to manufacture compliant products

Note: We recommend that you consult a lab testing company to get the latest information about mandatory standards/regulations in your market, country, or state. Lab testing companies generally stay up to date on new and updated standards and regulations.

Do you guarantee that the information in the compliance requirements list databank is accurate, complete, and free of error?

The requirements lists contain summaries of regulations and other compliance requirements. We do not claim that the summary covers every single rule, option, exemption or other information that may be applicable to a certain product or scenario, or that the information provided is free from errors. However, we do provide links to sources where you can find more information.

How do you gather the information provided in the compliance requirements list databank?

We conduct online research, primarily through official government websites. We use this information to write brief summaries. These are also provided as sources and recommended reading in the list.

Do you keep the compliance requirements list databank up to date?

We review a set of official EU and US sources (see Monthly Review Methodology) to monitor new and updated regulations and standards on a monthly basis. We send a report each month summarizing our findings and specify if we deem it necessary to update the platform.

1. We do not guarantee that all updates are made in real-time. There can be a delay from the implementation of new requirements until we have updated the platform.

2. We do not guarantee that we ‘catch’ every single new or updated compliance requirement.

Does a compliance requirements list help me research relevant standards?

No, the compliance requirements lists do not cover product standards (e.g EN 71-3 or ASTM F963-17). We recommend that you let a third-party testing company assess relevant product standards on a case-to-case basis. Keep in mind that product standards are subject to change, and new may be added. Third-party testing companies generally stay up to date with new and updated standards.

Further, the compliance requirements lists do not cover warning labels and other information that can sometimes only be found in the relevant standards. Hence, you will likely need to buy a copy of the applicable standards to study these further.

Do you cover European national regulations/standards and US state level regulations/standards?

With a few exceptions, we do not cover European national regulations/standards and US state level regulations/standards. Further, EU directives and regulations can be adopted and enforced differently in individual member states.

Can I still access my compliance requirements lists after my subscription expires?

No, you cannot create new compliance requirements lists or access the one that you have already created, once the subscription expires. In order to get access to the lists again, you will need to extend your subscription.

You can still download a copy of the lists that you created, in PDF format. We recommend that you download all your lists, in PDF format, before expiry, in case you decide to not extend your subscription.

Templates

Which templates are included?

You can find a list of templates on these pages:

• Product Certificate Templates
• Product Label Templates

Do you guarantee that the certificate or label file templates are correct?

The certificate and label file templates are based on official sources, which we link to. We cannot guarantee that the templates are error free or that the templates are sufficient for every single product specification, case or scenario.

1. Additional requirements may have been added which renders a template outdated.

2. Always compare the template to the provided source link before you download.

3. Do not assume that the templates cover all documents/certificates and labels that may be required for a certain product.

Can I still access the templates after my subscription expires?

No, you cannot access the templates after the subscription expires. We strongly recommend that you download all files from your account before expiry – In case you don’t intend to renew your subscription, and as a protective measure in case of data loss.

Usage Rights

The Compliance Gate Platform can either be used for your own organization, or on behalf of the customers of your organisation.

Your organisation (Standard)

1. This means that you can only use the Compliance Gate Platform to create requirements lists, certificates, label files, and request support for your own company.

2. This is suitable for most brands, manufacturers, importers, and e-commerce companies using the platform for their own products.

Third-parties (Expanded)

1. You can use the Compliance Gate Platform to create the following on behalf of your customers:

• Requirements lists
• Certificates
• Labels

2. You can use the Compliance Gate Platform to support paid consulting work or support requests from your customers. Examples include:

a. Freight forwarders that need to identify requirements for their customers

b. Consultants that need to create requirements lists, certificates, and/or label files as part of a project

3. However, the following usage is prohibited:

• Selling individual requirements lists
• Selling individual certificates or certificate templates
• Selling individual label files or label templates
• Selling account access to individual users

4. It is important that you inform your customers that our requirements list doesn’t necessarily cover all applicable regulations/directives/rules for a certain product. Further, your customers should carefully read the important information section in the PDF version of the requirements list to better understand its limitations.

Security and Data Backups

How do you protect our data?

1. The website is hosted by a company that specializes in ‘secure hosting’.

• Security firewall (WAF)
• Protection from malicious traffic
• Threat detection & blocking
• Daily backups

2. Uploaded files (limited to lab test reports), product images, label or document files created using the templates are hosted by Amazon AWS (Two-factor factor authentication protected).

3. We use an SSL certificate to protect your data, for instance when you upload files from your browser​​ to our website.

4. We keep the website updated, in order to provide the latest security enhancements and patches. This includes PHP version, CMS version, third-party software used in the website, and more.

However, there is always a risk that a website is hacked or for other reasons (e.g. updates or coding error) experiences data loss. We therefore strongly recommend that you always maintain backups of all files generated by or uploaded to the Compliance Gate Platform. The Compliance Gate Platform should not be relied upon as a file storage system.

Website Backups

Our hosting company takes a daily backup of the website database and files. Each backup is available for 30 days.

We download a backup from the server every week and store it on a cloud server. We store weekly backups for a maximum of 365 days, for redundancy purposes.

Amazon S3 Backups

We download a copy of the files uploaded or created by subscribers every week and store it on a cloud server. We store this data for a maximum of 30 days.

Subscription Expiry & Data Removal

What kind of data do we keep after subscription expiry?

The following data is stored on your account after account expiry:

• User information
• Billing details
• Product database
• Compliance requirements lists
• Certificate files
• Label files
• Uploaded test reports

Why is the data kept after account expiry?

1. Section 51C of the Inland Revenue Ordinance in Hong Kong S.A.R (China) requires that we retain records (user information, billing details) for accounting purposes for a minimum of 7 years.

2. You may want to subscribe again at some point in the future.

Can we delete data after the subscription expires?

Yes, you can still login and delete each product you have added. Doing so also deletes the files associated with each product.

Can we still access existing requirements lists, certificates, and label files after expiry?

No, you cannot access existing requirements lists, certificates, and label files without an active subscription. However, you can still login and remove products.

Will we get access if we subscribe again?

Yes, you can resubscribe to get access to your existing product files if you do so within 1 year from the expiry date. After that we reserve the right to remove all your data.

For how long do you keep our data?

We reserve the right to delete your product data (requirements lists, certificate files, label files, and uploaded test reports) 1 year after the expiry date.

Support

What kind of support is included?

You can ask general questions about the compliance process. We can also recommend service providers in our network. This includes testing companies and consultants.

• Ask questions about information in generated compliance requirements lists
• Ask questions about the general compliance process (e.g. lab testing and labeling)
• Receive guidance to other official resources (e.g. government websites)
• Request recommendations concerning testing companies, and other service providers

However, we do not offer legal advice, engineering/technical advice, or confirm applicable regulations or standards for specific products. Further, we do not ‘approve’ or ‘confirm’ labels, documents, certificates, or other files – including those generated using the templates.*

*We can review documents and label files issued in the Compliance Gate Platform. However, this means that we compare it to the template fields. We do not and cannot “confirm” or “verify” if the information in the file (e.g. company name or SKU) is correct in itself or generally compliant.

How long does it take to receive a response?

We normally respond within 2 days (Mon – Fri). However, we may need 3 to 5 days to respond to more complex questions.

Support ticket examples

Ask questions related to a single compliance requirements list = 1 ticket

2. Ask questions related to a single document file = 1 ticket

3. Ask questions related to a single label file = 1 ticket

4. Send a list of questions = 1 ticket

5. Request recommendations concerning testing companies or service providers = 1 ticket

How many tickets do you include?

• Self-Managed: None
• Startup: 3 Tickets
• Business: 15 Tickets
• Enterprise: 20 Tickets

How do you define one support ticket?

1 Ticket = One or more questions related to one topic/product/file.

Can we buy additional support tickets?

Yes, you can buy additional support tickets.

• 5 x support tickets: USD 250
• 10 x support tickets: USD 400

Payments & Subscription

Do I keep my account when the subscription expires?

Your account will be deleted 3 years after your subscription expires, in case you do not renew.

Can I pay with my Visa or MasterCard?

Yes, we offer credit card payments through PayPal or Stripe. Customers based in certain countries may be required to create a PayPal account in order to make a Credit Card transaction. This is free and only takes a moment. You just need to add your email address and agree with the Paypal Terms of Service. With Stripe, you don’t need to create an account.

Can I pay with PayPal?

Yes, you can pay with your balance, bank account, or credit card through PayPal.

Do you offer a safe payment method?

Yes, all payments are processed by PayPal or Stripe, which use an SSL certificate to encrypt your data.

Will my subscription get automatically renewed?

Yes, your subscription will be automatically renewed on the date of expiry. You can deactivate automatic renewal from your account.

1. Go to dashboard.compliancegate.com/account/subscriptions and login

2. Click on View

3. Switch off Auto renew

Do you have a refund policy?

The subscriber has the right to cancel the purchase up to, but no later than, 14 days from the order date. However, this only applies if the subscriber has not yet logged into the platform and/or used the platform to create compliance requirements lists or templates.

Can I get a partial refund if I cancel my subscription before the expiration date?

No, we don’t offer partial refunds.

Will I receive an invoice for my company?

Yes, it’s delivered together with the payment confirmation email.

Terms of Service and Privacy Policy

Where can I find your Terms of Service?

Follow this link to read our Terms of Service.

Where can I find your Privacy Policy?

Follow this link to read our Privacy Policy.

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